Car Rental Notes
Must-Knows Before Your Excursion - Daihong Car Rental, Your Gateway to Easy Travels.
Car Reservation Process
Car Rental Notes
- Customers who book a car using our company's reservation system must agree to pay a deposit for the booked vehicle (the deposit is 30% of the total amount). Additionally, the lessee should proactively provide their payment information along with their name and phone number. The reservation is only considered complete upon receipt of the order confirmation returned by the store.
- To ensure the security of your credit card transactions, our company has established regulations that require the person making the reservation to match the lessee's information and provide the same identification and driver's license when processing the car rental procedures.
- If the lessee wishes to extend the rental period, please notify our company at least three days in advance of the pickup time. Our company will retain the deposit for 30 days (counted from the pickup date). After 30 days or during the Chinese New Year period, our company regrets to inform that no refunds or extensions will be accepted.
- If the lessee fails to inform the company in advance and does not pick up the vehicle within 1 hour of the scheduled time, it will be considered as a waiver, and the deposit will be forfeited. The company reserves the right to re-rent the vehicle to others.
- If you have any questions, please contact the Provincial Reservation Center at 0800-210-369.
Memo
⚠️ The lessee must be at least 18 years old and hold a valid driver's license for more than one year. They must present a Republic of China ID card and a valid personal driver's license (for foreign nationals, a valid IDP international driver's license, local driver's license, passport, VISA/MASTER/JCB credit card, visa or residence permit, or entry/exit certificate). A deposit of NT$12,000 is required for the international driver's license, which will be refunded after three months upon confirmation of no fines (the refund process takes 7-14 working days).
⚠️ Our company reserves the right to make the final rental decision.
⚠️ The rental fee includes compulsory insurance. If additional coverage is needed, extra vehicle insurance must be purchased separately.
⚠️ Chewing betel nut, smoking, and bringing pets into the vehicle are prohibited. Violators will be charged a cleaning fee of NT$800-3000.
⚠️ Our vehicles are only permitted to be driven on regular roads. Off-roading, river tracing, and similar recreational activities are prohibited, otherwise, damage compensation will be required.
⚠️ Any temporary changes to the pick-up or drop-off location and time must be approved by our company to facilitate vehicle scheduling.
⚠️ For rental extensions, please inquire in advance. If it affects the next customer, you will need to pay for business losses, rental fees, and vehicle relocation costs.
⚠️ To provide safer and more comfortable vehicles for our customers, please book your rental in advance.
⚠️ The rental fee does not include fuel. Lessees must refuel at legitimate gas stations according to actual usage.
⚠️ The personal information and rental details obtained from the lessee are protected under the current laws of the Republic of China.
⚠️ One rental day is calculated as 24 hours. For overtime, a fee equivalent to one-tenth of the daily rental rate will be charged per hour. If the overtime exceeds five hours, it will be considered a full day (i.e., from 5 hours and 1 minute onwards).
⚠️ Upon vehicle pick-up, a "Rental Agreement" approved by the Ministry of Transportation and Communications of the Republic of China will be provided as proof.
⚠️ The documents presented by the lessee must belong to the lessee. In cases of document discrepancies or the use of someone else's documents, our company reserves the right to refuse the rental. Using another person's documents constitutes fraud, and our company reserves the right to pursue legal action. Our company is legally prohibited from renting vehicles to individuals who do not meet the relevant requirements.
⚠️ Our company reserves the right to change any fees or conditions without prior notice.
⚠️ The daily mileage limit for passenger cars and trucks is 400 kilometers. The hourly mileage limit for trucks is 40 kilometers (for rentals exceeding one day, e.g., renting for 2 hours allows 80 kilometers; renting for 5 hours allows 150 kilometers; renting for 10 hours allows 300 kilometers). For passenger cars, an additional charge of NT$5 per kilometer will be applied for excess mileage.
⚠️ To protect your rights, in case of a collision or theft of the rental vehicle, please stay on-site and report to the police immediately. Do not settle privately with the other party and contact our company. Otherwise, the lessee will be liable for compensation and will not be able to enjoy the insurance coverage provided by the rental agreement.
⚠️ Business hours are from 9:30 AM to 8:30 PM. Please complete the pick-up and drop-off procedures at the store/counter during these hours.
⚠️ If the lessee does not return the vehicle on time or extend the rental period, the rights and obligations of both parties will still be governed by the rental agreement until the vehicle is returned.
⚠️ Our company reserves the right to make the final decision on rental approval.
⚠️Changes to the pick-up time or cancellations are limited to once only and cannot be made on the same day. If canceled on the same day, no refund will be issued.
- Weekdays are defined as Monday to Thursday and after 6 PM on Sunday.
- Holidays are defined as Friday to Sunday before 5:59 PM, national holidays, and the day before national holidays.
- The pick-up and drop-off times are from 10:00 AM to 8:15 PM.
Car Pickup Instructions
Within 1 hour of vehicle pickup, any non-human-induced damages to the vehicle's mechanics are fully warranted by the company. However, if the vehicle has defects or operational issues, please notify us immediately. (If driving exceeds 40 kilometers or 1 hour, rental charges still apply). All Daihong rental cars are equipped with CD audio systems. Feel free to bring your own CD, and you can inquire about the operation with on-site staff. Refund method for temporary special situations: (Applicable only to natural disasters, typhoons, suspension of high-speed rail services, etc., and applicable to those who proactively call).
- Notification 24 hours before pickup: Full refund of the deposit or retention for three months. (Counted from the reservation date, considered forfeited if exceeding three months).
- Notification within 24 hours before pickup: Retention for one month. (Counted from the reservation date, considered forfeited if exceeding one month).
- No proactive notification: Considered forfeited, and the deposit will not be refunded or retained.
The explanations provided in the above 1.2.3 points all pertain to the refund methods for the deposit in special circumstances.
When the contract cannot be fulfilled due to the lessee's attributable reasons, the refund of the deposit shall be handled according to the following regulations:
- Cancellations made ten days before the scheduled rental date will receive a 100% refund of the deposit.
- Cancellations made seven to nine days before the scheduled rental date will receive a 50% refund of the deposit.
- Cancellations made four to six days before the scheduled rental date will receive a 40% refund of the deposit.
- Cancellations made two to three days before the scheduled rental date will receive a 30% refund of the deposit.
- Cancellations made one day before the scheduled rental date will receive a 20% refund of the deposit.
- Cancellations made within 24 hours of the scheduled rental date or failure to notify of cancellation will not receive a refund of the deposit.
Protection
Government Compulsory Liability Insurance: In the event of a traffic accident, victims can receive a maximum compensation of NT$2,000,000 per person.
Important Notices
- In the event of a vehicle accident, it must be reported to the police for documentation. Otherwise, the company will not process any claims, and all losses will be borne by the lessee.
- To ensure cost protection, the protection fee is calculated per day and must be paid for the same number of days as the rental period. When extending the rental, it is considered an extension of the protection coverage.
- Rental fees only include mandatory insurance. Lessees can choose to purchase additional insurance coverage independently (e.g., 吉時保保險 https://www.luckybo.com/car/checkout/personal-info/).
- Rental fees do not include theft insurance coverage.
